Katie Baker
Office Manager
Email: katie@grooganinsurance.com
Katie Baker serves as the Office Manager at Groogan Insurance Group, where she plays a vital role in keeping the agency running smoothly and efficiently each day. With over 20 years of experience in the insurance industry, she brings extensive knowledge, leadership, and a deep understanding of client needs to her role.
With a strong focus on organization, client communication, and operational excellence, Katie oversees day-to-day office management, policy processing, renewals, customer service follow-ups, and internal workflow coordination. She is passionate about creating streamlined systems that ensure every client receives timely, attentive service.
Katie understands that insurance can feel overwhelming, and she takes pride in helping clients feel informed, supported, and confident in their coverage decisions. Her attention to detail and commitment to follow-through help make the experience simple and stress-free.
Katie is married and the proud mom of a daughter, Skylar. Her faith is an important part of her life and guides the integrity, compassion, and care she brings to both her family and her work. Outside of the office, she enjoys spending time with her family, camping, staying active, and playing pickleball. She also loves her animals and cherishes time at home with them. Whether she’s at the campground, on the pickleball court, or cheering on her favorite sports teams, she values creating meaningful memories and maintaining a healthy balance between work and family life — a balance she brings into the way she serves clients each day.
